Privacy Policy
Last Updated: November 2025
Our Commitment to Privacy
canuck ca is committed to protecting your privacy and handling your personal information responsibly. This privacy policy explains how we collect, use, store, and protect your data when you visit our website or interact with our services.
We understand the importance of privacy, especially when dealing with art authentication, cultural items, and personal transactions. Your trust is essential to our business, and we take every measure to safeguard your information.
Information We Collect
Personal Information
We collect information you provide directly when you:
- Submit contact forms or inquiries
- Request art authentication services
- Sign up for our newsletter or notifications
- Participate in events or consultations
- Communicate with our staff via phone or email
This may include: name, email address, phone number, mailing address, and any specific information related to your inquiry.
Usage Data
We automatically collect certain information when you visit our website:
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Referring website information
- Date and time of access
Cookie Data
We use cookies to enhance your browsing experience. See our Cookie Policy for detailed information about how we use cookies and how you can manage your preferences.
How We Use Your Information
Service Delivery
To provide authentication services, process inquiries, coordinate consultations, and deliver the products and services you request.
Communication
To respond to your inquiries, send service updates, provide authentication documentation, and share information about events or new collections.
Website Improvement
To analyze website usage, understand visitor behavior, improve functionality, and enhance overall user experience.
Legal Compliance
To comply with legal obligations, prevent fraud, resolve disputes, and enforce our terms and conditions.
Legal Basis for Processing
We process your personal data based on:
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Consent: When you provide permission for marketing communications or optional data collection
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Contract: When necessary to provide requested services such as art authentication
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Legitimate Interest: For business operations, fraud prevention, and website improvement
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Legal Obligation: To comply with tax, accounting, and regulatory requirements
Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
Service Providers
Third-party companies that help us operate our website, process payments, send emails, or provide analytics. These providers are contractually bound to protect your information.
Artists and Cultural Centers
When authenticating artwork, we may share relevant information with First Nations artists or cultural organizations for verification purposes.
Legal Requirements
When required by law, court order, or government regulation, or when necessary to protect our rights and prevent fraud.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:
- Contact form submissions: 3 years from last contact
- Authentication service records: 5 years for documentation purposes
- Financial records: 7 years as required by Canadian law
- Marketing data: Until consent is withdrawn
- Website analytics: 24 months maximum
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Measures
- • SSL/TLS encryption for data transmission
- • Secure server infrastructure
- • Regular security updates and patches
- • Firewall and intrusion detection systems
Organizational Measures
- • Access controls and authentication
- • Staff training on data protection
- • Regular security audits
- • Incident response procedures
Data Breach Notification: In the event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by law.
Your Privacy Rights
Under Canadian privacy law (PIPEDA) and other applicable regulations, you have the following rights:
Right to Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information, subject to legal retention requirements.
Right to Data Portability
Receive your personal information in a structured, commonly used format.
Right to Object
Object to processing of your personal information for certain purposes.
Right to Withdraw Consent
Withdraw consent for marketing communications or optional data processing at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can delete such information.
International Data Transfers
Your personal information is primarily stored and processed in Canada. If we transfer data internationally, we ensure appropriate safeguards are in place:
- Standard contractual clauses approved by regulatory authorities
- Adequacy decisions confirming appropriate protection levels
- Binding corporate rules for service providers
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting a notice on our website
- Sending an email to registered users
- Updating the "Last Updated" date at the top of this policy
Your continued use of our website after changes become effective constitutes acceptance of the updated policy.
Contact Information
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:
Privacy Officer: canuck ca Privacy Team
Email: [email protected]
Phone: +1 (250) 382-7564
Mail: 1245 Government Street, Victoria, BC V8W 1Y8, Canada
Filing Complaints: If you believe your privacy rights have been violated, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca